At VEXROK, we want you to be satisfied with your purchase. Please review our return and refund policy below.
We accept order cancellations before the order has been shipped or entered production.
If your cancellation request is approved, you will receive a full refund to your original payment method.
Orders that have already been shipped cannot be canceled. However, you may request a return after receiving your order in accordance with our return policy.
To request a cancellation, please contact us at service@vexrok.com as soon as possible.
We accept returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition as received, unless the return is due to a defect or damage.
The item must be returned in its original packaging, including all accessories, components, and documentation.
A receipt, order number, or other proof of purchase is required.
Please contact our customer service team before sending your return.
To request a return, email service@vexrok.com with your order number, reason for return, and photos of the product.
We will review your request and provide return instructions.
All approved returns should be sent to the following address:
Recipient: Robin
Address: Room 2104, Building 8, Wenyuan Garden, No. 100 Guangxin Road, Huangpu District, Guangzhou, Guangdong Province, China
Phone: +86 19566812276
Return Contact Email: service@vexrok.com
Important: Our return facility is located in China. Customers returning products from the United States or other countries will need to ship their returns internationally to the address above.
Please contact us before shipping your return so we can provide the appropriate instructions. We recommend using a shipping service with tracking.
Please package your return carefully to prevent damage during transit.
Use the original product packaging whenever possible.
Include all original accessories, parts, manuals, and other items received with the product.
Place the product inside a suitable protective shipping box or mailer.
Use sufficient protective packaging material to prevent damage during international shipping.
Securely seal the package and attach the shipping label.
Include your order number inside the package to help us identify your return.
Please do not send returns directly to the original manufacturer or to an address other than the return address listed above unless instructed by our customer service team.
Returns for personal reasons
If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs to our return address in China.
Original shipping charges are non-refundable for these returns.
Returns for defective, damaged, or incorrect items
If you receive a defective, damaged, or incorrect item, please contact us at service@vexrok.com with your order number and photos showing the issue.
If the issue is confirmed, VEXROK will cover reasonable return shipping costs when a return is required. We may also offer an appropriate replacement or refund without requiring the item to be returned.
Please contact us before paying for return shipping in these cases so we can confirm the return arrangements.
We do not charge any restocking fees.
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
If you have not received your refund:
Check your bank account again.
Contact your credit card company or payment provider, as refunds may take additional time to appear.
Contact your bank to confirm whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact us at service@vexrok.com.
If you have any questions about cancellations, returns, or refunds, please contact us.
Email: service@vexrok.com
We will be happy to assist you with your request.
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